IQOS ILUMA ONBOARDING GIFT VOUCHERS

Terms & Conditions

The IQOS ILUMA ONBOARDING GIFT VOUCHER (s) offer with details provided in Sections II and III below (“Offer”) is open to legal age users who are at least 18 years old (as of the date of his/her participation in the Offer) and above residing in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products (“Customer”).

I. GENERAL

1. This Offer is being carried out by ActivAsia Inc. (“AAI”) as an authorized distributor of PMFTC products. IQOS Stores are operated by AAI and IQOS coaches are authorized sales representatives of AAI. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC") and the online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers.

2. PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

3. Customers using multiple IQOS.com accounts to participate in the Offer are disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

4. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity.

5. PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

6. Important information: This product is harmful and contains nicotine which is a highly addictive substance. This is for use only by adults and is not recommended for use by non-smokers. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

7. By participating in the Offer, Customer confirms his/her consent to process his/her personal data provided as part of the Offer. Details of such processing are described in Philip Morris International’s (PMI) Consumer Privacy Notice found at https://www.pmiprivacy.com/en/consumer and AAI’s Data Privacy Consent Policy.

II. MECHANICS

1. Eligibility/Who Can Avail:

(a) To qualify and be eligible for the Offer, the Customer should have one (1) linked IQOS ILUMA device in their IQOS account.
(b) Every Customer who has purchased their first IQOS ILUMA device and has linked their IQOS ILUMA device in their IQOS account is eligible to the Offer. Only Customers who have opted-in to receive marketing communications is eligible to the Offer. The Offer is contained within the IQOS ILUMA Onboarding Journey. The IQOS ILUMA Onboarding Journey is a program that supports newly acquired Customers from the 1^st day of IQOS ILUMA device purchase until their 90^th day of IQOS ILUMA device ownership with support content that will aid them to seamlessly transition to IQOS. The communications of the IQOS Onboarding Journey is sent thru registered email/viber/sms. During this onboarding period, eligible Customers will be entitled in receiving the IQOS ILUMA ONBOARDING GIFT VOUCHER (s).

2. Duration of the Offer and Where to Avail

(a) Redemption period is valid 30 days upon receipt of the IQOS ILUMA ONBOARDING GIFT VOUCHER (s) received via the Customer’s registered email/viber/sms. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

(b) The Offer, depending on the type of IQOS ILUMA ONBOARDING GIFT VOUCHER (s), can be availed in the ff:

(i) IQOS.com
(ii) IQOS Official Stores (physical) and
IQOS Pop-Up in various locations* in Metro Manila.
The IQOS Pop-Up are fully-furbished, merchandised, and operated by two (2) Field Sales Experts and one (1) Cashier to deliver high standard consumer experience.

3. Specific Terms of the Offer:

(a) The IQOS ILUMA ONBOARDING GIFT VOUCHER (s) is part of the IQOS ILUMA Onboarding Journey for new IQOS Customers which they will receive via their registered email/viber/sms. The Offer is a one-time offer only. Each voucher can only be used once. The IQOS ILUMA ONBOARDING GIFT VOUCHER(s) with its corresponding details & mechanics are as follows:

DEVICE PURCHASE CHANNEL: IQOS Stores, IQOS.com, IQOS Coach Force, IQOS Field Coach, IQOS Pop-up, IQOS Partners & selected Key Accounts
VOUCHER CODE: WELCOMETOIQOS, SMOKEFREEWITHIQOS
ESTIMATED DAY RECEIVED: Day 0
REDEMPTION CHANNEL: IQOS Stores, IQOS Pop-Up
MECHANICS: Get one (1) TEREA pack FREE.

DEVICE PURCHASE CHANNEL: IQOS Stores, IQOS.com, IQOS Coach Force, IQOS Field Coach, IQOS Pop-up, IQOS Partners & selected Key Accounts (consumers who self-registered & linked their device)
VOUCHER CODE: GETTRA1A, GETTRA1B, GETTRA1C, OBJG-XXXX-XXXX
ESTIMATED DAY RECEIVED: Day 6, Day 15, Day 30
REDEMPTION CHANNEL: IQOS Stores, IQOS Pop-Up
MECHANICS: Buy two (2) TEREA PACK, Get one (1) TEREA PACK FREE.

DEVICE PURCHASE CHANNEL: IQOS Stores, IQOS.com, IQOS Coach Force & selected Key Accounts
VOUCHER CODE: TEREA-AD31, TEREA-AD80, TEREA-HD31, TEREA-HD60, TEREA-HD80
ESTIMATED DAY RECEIVED: Day 31, Day 80
REDEMPTION CHANNEL: IQOS Stores
MECHANICS: Php 200 discount off for a one-time purchase of one (1) TEREA ream

Variants subject to availability.
WELCOMETOIQOS & SMOKEFREEWITHIQOS : Physical voucher received upon device purchase.
TEREA-XXXX : Voucher received thru registered email/viber/sms.

(b) The IQOS ILUMA ONBOARDING GIFT VOUCHER (s) are non-transferrable. It cannot be exchange for cash. It can only be applied to the products qualified for the said voucher and cannot be transferred for payment for any IQOS device or IQOS accessories.

(c) Only one (1) Voucher can be used per transaction. Customers cannot request any of the IQOS ILUMA ONBOARDING GIFT VOUCHER (s) to be exchanged with a different type of voucher. The Vouchers cannot be combined with other special offers, promotions or vouchers.

(d) Depending on the type of the IQOS ILUMA ONBOARDING GIFT VOUCHER (s), Customers can use in any of the following points-of-sale:

• Official IQOS Stores (physical)
• IQOS.com (online store)
• IQOS Pop-Up (physical)

(e) Each Voucher received thru their registered email/viber/sms can be redeemed within 30 days of receipt. Otherwise, it is deemed forfeited. PMFTC/AAI has the sole discretion to shorten or extend the redemption period if circumstances so warrant.

(f) For use of the Voucher in IQOS Official Stores/IQOS Pop-Up, the Customer must present the Voucher and will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before items can be purchased and/or delivered to the Customer. The following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

(g) For use of the Voucher in IQOS.com, Customer should input the voucher code in the check-out cart. During delivery, Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID during delivery.

(h) To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

(i) In cases where Customer cannot accept the delivery, an authorized representative who is at least eighteen (18) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

a) Valid government issued ID of representative for identity check and age verification
b) Copy of a valid government issued ID of Customer for identity check and age verification
c) Signed authorization letter indicating the order reference number and stating that the Customer is authorizing the representative to receive the orders.

The courier will not be able to proceed with the transaction if any of the above-required documents are not presented.

(j) For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times. A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

For credit card transactions:
For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times
For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

(k) For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

(l) During the Offer period, for orders using the Voucher that lead to failed transactions due to system limitations or technical issues not due to the fault of the Customer (e.g. order cancellation, failed payment, failed delivery, etc), Customers may request for a one-time replacement Voucher from IQOS Customer Care, subject to the following:

• Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer during delivery, etc)
• Customer’s eligibility and compliance with the requirements under these Terms and Conditions.

If still eligible, IQOS Customer Care will send the replacement code for the Voucher to the Customer’s nominated email address as reflected in IQOS.com. It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement code. PMFTC shall not be liable for any failure of a Customer to redeem or use the code and will not refund the code due to non-receipt by the Customer of the replacement code, if sent to his/her registered email address.

III. OTHERS

1. The IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case.

2. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

3. Customers in the Offer agree and confirm the following:

• that you are a legal-age smoker at least 18 years old or above as of the date of his/her participation in the Offer;
• that you have read and understood the terms and conditions detailed herein;
• that you agree to follow the applicable mechanics of the Offer;
• that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

4. If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team. For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

5. PMFTC will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.