Is your Pocket Charger charging too slowly?
Is your Pocket Charger charging too slowly?
- Use the IQOS power adaptor and cable to power up your IQOS ILUMA Pocket Charger. It will take 2 hours and 15 minutes to get fully charged.
- If your Pocket Charger is completely out of battery, it's normal to have to wait up to 20 minutes before you start to see a charging light pattern.
- Use the IQOS power adaptor and cable to power up your IQOS ILUMA Pocket Charger. It will take 2 hours and 15 minutes to get fully charged.
- If your Pocket Charger is completely out of battery, it's normal to have to wait up to 20 minutes before you start to see a charging light pattern.
Is your IQOS ILUMA Holder charging too slowly?
Is your IQOS ILUMA Holder charging too slowly?
- Try cleaning the contacts of the Holder and the Pocket Charger
- If you are simultaneously charging Pocket Charger as you are charging your Holder, it is important to charge the Pocket Charger with using the manufacturer-approved power adaptor and cable.
- Try cleaning the contacts of the Holder and the Pocket Charger
- If you are simultaneously charging Pocket Charger as you are charging your Holder, it is important to charge the Pocket Charger with using the manufacturer-approved power adaptor and cable.
Are the lights on the Holder flashing white?
Are the lights on the Holder flashing white?
- 3 blinking white lights: Indicate that the Holder is simply out of temperature range. Try maintaining the device between 0°C and 50°C to ensure the device works properly.
- 8 blinking white lights: Indicate that the Holder can only manage 1 experience.
- 3 blinking white lights: Indicate that the Holder is simply out of temperature range. Try maintaining the device between 0°C and 50°C to ensure the device works properly.
- 8 blinking white lights: Indicate that the Holder can only manage 1 experience.
What does it mean when the IQOS ILUMA Pocket Charger or Holder blinks red or not work?
What does it mean when the IQOS ILUMA Pocket Charger or Holder blinks red or not work?
Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. Keep the button pressed until you see all the lights dim out. The RESET will be confirmed by all the lights briefly blinking white.
Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. Keep the button pressed until you see all the lights dim out. The RESET will be confirmed by all the lights briefly blinking white.
Is the SMARTCORE STICK not fitting or does it have poor aerosol quality?
Is the SMARTCORE STICK not fitting or does it have poor aerosol quality?
- Make sure the SMARTCORE STICK wasn't accidentally used twice or check that it's not just an individual SMARTCORE STICK that isn't fitting properly. Isolated cases of SMARTCORE STICKS not fitting occur very infrequently and it's almost never caused by a fault in the device.
- Ensure the SMARTCORE STICK was inserted correctly as per the user guide instructions.
- SMARTCORE packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
- Make sure the SMARTCORE STICK wasn't accidentally used twice or check that it's not just an individual SMARTCORE STICK that isn't fitting properly. Isolated cases of SMARTCORE STICKS not fitting occur very infrequently and it's almost never caused by a fault in the device.
- Ensure the SMARTCORE STICK was inserted correctly as per the user guide instructions.
- SMARTCORE packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
Something we haven't covered?
Something we haven't covered?
There are several ways you can reach us.
 |
 |
|
Use our live chat |
Give us a ring |
Send us an email |
Chat to our personal coaches in real time. They’re available daily from 9am to 6pm. Just give them a message and they’ll say hello within seconds. |
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. |
Write to us. Our inbox is never too full. |
 |
||
Facebook us |
||
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. |
|
Use our live chat
|
|
Give us a ring
|
|
Send us an email
|
| |
Facebook usWe’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. |
