For a full refund, return opened or unopened products purchased on IQOS.com Malaysia within 14 days of receiving your order.
Refer to our Terms of Use for further information on our returns policies.
HOW TO MAKE A RETURN
Email us at contact.my@iqos.com with all the necessary order details below. Once we have received and cross-checked all details are correct, we will reach out to you and arrange for order pick-up within 2 working days.
*Contact Number
*Order Number
*Order Date
*Payment Method Used
*Reason for Return
*Clear image of returned items*
*For opened products, ensure the image displays all items in the box. As for unopened products, ensure the image clearly displays the product box with the seal intact.