Care you can count on.
We’re by your side as you take the next step on
your journey with IQOS.
Create an IQOS account, link
your device now to unlock
your extended care and
support.
Experience IQOS
In-store guided trials, guidance and support.
Discover IQOS in-store
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance and techniques to help you get the best from your device.
Troubleshooting*
Online troubleshooting tools for you to fast-track fixing your device.
*Services available upon device registration. Terms and conditions apply.
Enjoy privileges
Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.
Rewards and privileges
Enjoy special offers on your favourite products, rewards for referring a friend* to IQOS and more.
Trade-in
Trade in your device for a discount on a new IQOS.
*Adults who would otherwise continue to smoke or use other nicotine products.
Want to chat?
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
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Find your nearest IQOS store with our store locator. |
Give us a call at 1800-81-0958. |
Write to us. Our inbox is never too full. |
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Visit our page and chat to an IQOS expert. |
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