Your first steps with
IQOS 2.4
Your first steps with
IQOS 2.4
Follow this guide to learn all about your IQOS 2.4: How to use, maintain and
charge your device to make the most of your experience.
Follow this guide to learn all about your IQOS 2.4: How to use, maintain and
charge your device to make the most of your experience.
Getting started with your IQOS 2.4
Getting started with your IQOS 2.4
- Press the button on your IQOS 2.4 for one second until you see a light on your Pocket Charger. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.
- Open the lid, insert the Holder into the Pocket Charger, and close. When the small light flashes, your device is charging.
- Gently insert a HeatStick into the Holder, being careful not to twist.
- Press and hold the Holder button. After one vibration, the Holder light will slowly pulse. When the light stops pulsing and stays sold, your Holder is ready to use.
- If the light starts fading, it's almost time to remove the HeatStick . When the light turns off, recharge your device before using it again.
- Press the button on your IQOS 2.4 for one second until you see a light on your Pocket Charger. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.
- Open the lid, insert the Holder into the Pocket Charger, and close. When the small light flashes, your device is charging.
- Gently insert a HeatStick into the Holder, being careful not to twist.
- Press and hold the Holder button. After one vibration, the Holder light will slowly pulse. When the light stops pulsing and stays sold, your Holder is ready to use.
- If the light starts fading, it's almost time to remove the HeatStick . When the light turns off, recharge your device before using it again.
Charging your IQOS 2.4
Charging your IQOS 2.4
- Take out your used HeatStick from the Holder.
- Put your IQOS 2.4 Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.
- After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
- When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.
- Take out your used HeatStick from the Holder.
- Put your IQOS 2.4 Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.
- After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
- When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.
Cleaning your IQOS 2.4
Cleaning your IQOS 2.4
- Wait for your IQOS 2.4 to cool down then slide the cap off.
- Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
- Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better experience. It’s as simple as that.
- Wait for your IQOS 2.4 to cool down then slide the cap off.
- Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
- Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better experience. It’s as simple as that.
Insert your HeatStick correctly every time
Nobody wants a damaged device, that’s a given. So when inserting your HeatStick into your IQOS 2.4, don't twist or force it in.
Keeping on top of your battery power
Charging your IQOS 2.4 daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.
Starting up your IQOS 2.4 device
Press and hold the Holder button once, then release. Once the light stops flashing, it's ready to use.
Something we haven't covered?
Something we haven't covered?
There are several ways you can reach us.
There are several ways you can reach us.
 |
 |
 |
Live chat |
Phone Call |
|
Chat with our IQOS experts in real time. Available every day from 9am to 6pm. Just drop them a message and they’ll say hello within seconds. |
Write to us. Our inbox is never too full. |
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert. |
|
Live chat
|
|
Email
|
| |
Phone Call
|
