Care you can count on
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait to long for a new device.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged under guarantee, let us know and we'll make you a replacement*
* Service conditions, availability of replacement models and their components, replacement time may apply depending on the country.
Firmware upgrade
Using IQOS with the latest firmware helps to maintain the stable functionality of the device.
In order to check the firmware version on your device and update, if necessary, follow the link below or contact the official IQOS stores.
Something we haven’t covered?
Something we haven’t covered?
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Use our live chatChat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00. |
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We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can. |
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DM usYou will find more news and we are happy to answer all your questions on our official Instagram-page. |
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Send us an emailWrite to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours. |
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No question is too smallYour question might have already been asked before. Browse our FAQs to see if there’s an answer. |
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Give us a ringOur support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00. |
