We’re by your side as you take the next step on your journey with IQOS.
Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Troubleshooting*
Online troubleshooting tools for you to fast-track fixing your device.
*Services available upon device registration. Terms and conditions apply.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
Store locator
Find a local IQOS shop with our store locator
Phone
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