Welcome to IQOS FAQs
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Frequently asked questions
- Introducing IQOS What is IQOS ILUMA?
- Troubleshooting How do I reset my IQOS 3 DUO device?
- Your IQOS device How do I clean my IQOS device?
- What do I do if I cannot insert the HEETS tobacco stick?
- Order and Return How to order an IQOS device or HEETS?
- Order and Return IQOS Warranty Duration and Validity
- What is the puffing time of HEETS tobacco stick?
- Order and Return Returning Your IQOS Device: Online and In-Store Policy
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