How to order an IQOS device?
First select the ILUMA device model that you wish to purchase – you’ll need to choose your preferred device colour and choose 2 TEREA packs of your choice to add the Starter Kit to the basket. After clicking ‘Add to Basket’, a message will appear to let you know that the product you selected has been added to your cart.
If you mistakenly entered a product into your cart, select” Remove" under the single product at the shopping basket. Your cart will be updated automatically.
If you have a discount code, you can enter it on the shopping cart page in the section "Enter the promo code ", after applying the code, a message will appear to inform you of the correct entry. To proceed with the payment, select ”Proceed to Checkout". Enter your details and your shipping address and finally choose the payment method you want to use. At this point you will be directed to the final page with a summary of your order. To conclude the order, click on «Place Order».
Afterwards, you will receive two emails: the first communication will include the summary of the order and confirmation of payment; the second communication will include the delivery details of your order once the order has been dispatched. If not received, try checking in the Spam folder.
Do I need to be registered to order?
To place an order on IQOS.com, you must be a registered user. You can register directly on our website, in the "Sign in / Register" section, by selecting "Register". At the end of the registration, you will receive an email with a code to enter to validate your email and confirm your profile. Once your email address is verified, you will need to complete an age verification check before purchasing online.
If you already have an IQOS account, instead, it will be sufficient to click on "Login", then enter the email address and password. Forgot your password? Click on "Forgot your password?" to receive an email that will allow you to create a new one.
What is the time to process the order?
DPD (next-day delivery service)
Orders placed before 8:00 PM (Monday to Sunday) will be shipped the same day (depending on your location, some parcels may take longer).
A two-day delivery service is provided to the following areas, excluding weekends.
- Northern Ireland
- Scotland
- Isle of Man, Channel Islands and Scilly Islands
- Outer Hebrides, Shetlands & Orkney
All orders placed on Friday, Saturday, and Sunday for the two-day delivery service will be delivered on Tuesday.
Royal Mail (2-3 days delivery service)
Orders placed before 2:00 PM (Monday to Friday) will be shipped with Royal Mail on the same day and delivered to the customers within 2 to 3 working days.
Orders placed after 2:00 PM on Friday will be shipped on Monday afternoon.
A five-day delivery service is provided to the following areas, excluding weekends.
- Northern Ireland
- Scotland
- Isle of Man, Channel Islands and Scilly Islands
- Outer Hebrides, Shetlands & Orkney
This excludes:
- Public Holidays
- Circumstances outside our control (such as weather conditions
