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First steps to start with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Your personal IQOS coach for IQOS ILUMA PRIME
Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.
Troubleshoot your IQOS ILUMA PRIME
Sometimes a quick fix is all it takes.
Let us help you troubleshoot your IQOS device.
Accidental Damage Coverage for IQOS ILUMA PRIME
If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement for IQOS ILUMA PRIME
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for IQOS ILUMA PRIME
Get support on holiday or a business trip. We're only ever just a call away.
