Your personal IQOS coach

A helping hand in getting to know IQOS.

Close up of hands of two people in discussion; one holds a gold khaki ILUMA device.

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

A person opening a box containing a new IQOS ILUMA.

The proof is in the numbers

Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults stop smoking and switch to IQOS. They're ready to help you too.

Two people holding mobile phones sit at a table; one also holds a jade blue IQOS ILUMA PRIME device.

Ready to make the switch?

Remember you won’t be alone. Your personal IQOS coach will be in touch to help you get started. All it takes is a click.

A person in jeans carrying a package from IQOS.

Let us help you begin your journey

Contact an IQOS coach

There are several ways you can reach us.

Use our live chat

Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.

Let's chat