Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
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