Back all questions

Why can't the Holder be connected to the IQOS web app alone?

Only the Pocket Charger can only be connected to the PC via a USB cable. The Holder alone does not have this functionality.

In order to change the holder settings or update the software of the holder, the holder must be inserted into the Pocket Charger. Here, attention must be paid to the charging status of the charger. If the charging status seems too low, it must be charged for at least 20 minutes with the original IQOS charging cable and power adapter at a power outlet. A laptop cannot provide the required power.

Additional Things To Do

Go to Store Locator Go to Home Page

Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours

  • Ask a question 9.00 to 19.00

OTHER WAYS TO CONTACT US

Was this information helpful?

Glad to know this article helped

Thank you for letting us know