Yes, that's normal. During a software update, the device is automatically disconnected several times to install the new software. Please follow the instructions and reconnect the device within 20 seconds.
In addition, your IQOS device may light up white and red. This is also normal in the software update process.
In addition, your IQOS device may light up white and red. This is also normal in the software update process.
Additional Things To Do
