Step 1: Log in to IQOS.com with your details
Important: Please use the Google Chrome or Edge browser for Android as well as for Windows and Mac.
Step 2: Navigate to the my devices page and check if your device is linked.
. If not, first link your device. (It is easier to link a device while using a smartphone that allows you to scan the QR code on your device. If this fails, you can enter the code of each asset (holder/pocket charger) manually to link the device or use the code on the box if none of the assets have been linked already)
Step 3: Click on view details (button is visible under the details of each asset)
Step 4: Click on Manage my device. You have successfully navigated to the web app when you see Welcome to IQOS Web app
Important: If you do not see this option, it indicates that your profile needs to be updated in person at any one of our manned stores across the UAE. Please visit our experts instore who will assist you to do so and also updated your device software. All future updates can then be performed by yourself using the IQOS web app.
Step 5: Click on Continue to IQOS Web app
Step 6: Click on pair this device
• You will see the option to Connect via USB Cable
• A pop up with will appear with the details of your device. Click on the detail details and Confirm
• Wait until your device is synced and paired
Step 7: After successful pairing, please click on the menu item "Check if updates are available for your device" – here you can check and update the software of your IQOS Pocket Charger and Holder. Please follow the instructions in the app.
Important: Please use the Google Chrome or Edge browser for Android as well as for Windows and Mac.
Step 2: Navigate to the my devices page and check if your device is linked.
. If not, first link your device. (It is easier to link a device while using a smartphone that allows you to scan the QR code on your device. If this fails, you can enter the code of each asset (holder/pocket charger) manually to link the device or use the code on the box if none of the assets have been linked already)
Step 3: Click on view details (button is visible under the details of each asset)
Step 4: Click on Manage my device. You have successfully navigated to the web app when you see Welcome to IQOS Web app
Important: If you do not see this option, it indicates that your profile needs to be updated in person at any one of our manned stores across the UAE. Please visit our experts instore who will assist you to do so and also updated your device software. All future updates can then be performed by yourself using the IQOS web app.
Step 5: Click on Continue to IQOS Web app
Step 6: Click on pair this device
• You will see the option to Connect via USB Cable
• A pop up with will appear with the details of your device. Click on the detail details and Confirm
• Wait until your device is synced and paired
Step 7: After successful pairing, please click on the menu item "Check if updates are available for your device" – here you can check and update the software of your IQOS Pocket Charger and Holder. Please follow the instructions in the app.
Additional Things To Do
