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Can the IQOS web app tell me what's wrong with my device?

No, the IQOS web app is used to update the software or personalize the settings of your device.
In addition, the IQOS web app provides you with helpful tips and tricks on how to use IQOS correctly.

If you have a problem with your device, please contact us via live chat so we can help troubleshoot your device. 

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