International assistance

Get support when you're away from home

A person holding a box that contains a booklet on IQOS ILUMA

With you
wherever you
go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A person with a Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap

You’re never
overlooked
overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Two people comparing jade green and bronze taupe IQOS ILUMA PRIME devices

Available in
over 65
countries

Europe. The Middle East. Asia. Latin America. Africa.
Wherever you may be, International Assistance service
covers 65 countries across five continents.

A moss green IQOS ILUMA Holder in a person's hand

A person placing a jade green IQOS ILUMA PRIME Holder into a Pocket Charger covered with a full wrap

There for you
as you travel

Your device might already be registered , but if it’s not,
register here to benefit from our international assistance
service, when you're away.

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven't covered?

There are several ways you can reach us.


Use our live chat	Facebook us	Send us an email
Chat to our personal coaches in real time. They’re available daily from 9am to 6pm. Just give them a message and they’ll say hello within seconds. Let's chat	We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Visit our Facebook page	Write to us. Our inbox is never too full. Email us

No question is too small

Give us a ring

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Check our FAQs

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Call us.

	Use our live chat Chat to our personal coaches in real time. They’re available daily from 9am to 6pm. Just give them a message and they’ll say hello within seconds. Let's chat
	Facebook us We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Visit our Facebook page
	Send us an email Write to us. Our inbox is never too full. Email us
	No question is too small Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. Check our FAQs
	Give us a ring Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert. Call us.

International assistance

With you wherever you go

You’re never overlooked overseas

Available in over 65 countries