Before/After testing
Your device aerosol flow will be tested before and after the service to show you the improvement.
Professional cleaning
We’ll clean your lil SOLID including the heating pin and the cap, remove any tobacco residue to improve the airflow and aerosol passage for an optimal experience.
Firmware update
We’ll give your lil SOLID device a professional check-up to make sure it’s running as it should be, with a firmware upgrade if it is needed.
Visit us for a Complete service now in-store.
Taking care of your lil SOLID is easy.
It is recommended to clean your device after every 20 uses. With regular cleaning, firmware updates and support from our team – your lil SOLID can last longer.
Something we haven’t covered?
There are several ways you can reach us.
Live chat
Chat with our IQOS experts in real time. Available every day from 7am to 10pm. Just drop them a message and they’ll say hello within seconds.
Email
Write to us. Our inbox is never too full.
Phone Call
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to our IQOS expert.
