IQOS Coach
From sharing tips to being on hand to answer your questions, our customer care team is here to guide you.
Care you can count on
Our dedicated customer care team is here for you 7 days a week. Monday to Friday 8am to 10pm and Saturday and Sunday 10am to 6pm.
Peace of mind
Rapid replacment, international assistance, accidental damage coverage* and more.
*Terms and conditions apply
Download your IQOS ILUMA user guide
Get to know your new IQOS ILUMA device and how it works.
