If your IQOS device isn’t working, you can reset it.
IQOS 2.4 PLUS:
- You can reset your IQOS 2.4 PLUS device by simultaneously pressing and then releasing the Bluetooth and Power buttons until all lights briefly blink
- To reset IQOS 3™ device, please, press and hold the IQOS 3™ Pocket Charger Button for 10 seconds, then release.
- Battery Status light will fade, blink twice, and then progressively fade in to confirm the reset.
- To reset IQOS 3 MULTI™ device, please, press and hold the Button for 10 seconds, then release.
- Battery Status Light and Status Light will fade in and out to confirm the reset.
- To reset IQOS 3 DUO device, please, press the Pocket Charger Button for 10 seconds (until lights fade out), then release.
- All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.
Still no luck?
We’re here to help - get in touch with our Customer Support by emailing customer.services@iqos.co.uk or calling 0800 432 0000. We're available 7 days a week, Monday to Friday, 8am - 10pm, Saturday and Sunday, 10am to 6pm.
