What Is the IQOS CLUB?
IQOS CLUB is our loyalty program. It’s intended for IQOS users who want to enhance their customer experience and become part of the IQOS community.
As a member of IQOS CLUB, you can be the first to know about updates and exclusive offers. Redeem benefits such as second device discounts, early access to new products and seasonal vouchers.
IQOS CLUB has three tiers: Silver, Gold and Platinum. Each tier will give you access to a certain set of IQOS benefits. When you collect a certain number of points, you will advance to the next tier.
Find our status levels and their respective benefits below:
- Silver benefits are accessible to all IQOS CLUB members.
- Gold benefits are accessible to IQOS CLUB members with at least 1500 points.
- Platinum benefits are accessible to IQOS CLUB members with at least 3000 points.
Discover the benefits of the IQOS CLUB by joining now - it’s simple to sign up and free of charge.
How Can I Join the IQOS CLUB?
Registering for IQOS CLUB is simple. To join, make sure you follow these steps:
- Sign-up for an IQOS.com account (here, you’ll have to prove you’re over 18 years old).
- Register your IQOS device. Read and accept the CLUB Terms and Conditions.
- Join IQOS CLUB
- Login and start collecting points.
As soon as you’ve successfully activated your IQOS CLUB membership - whether it be online or at your nearest IQOS store – you can immediately benefit from being an IQOS CLUB member.
Look forward to unforgettable experiences and exclusive rewards as part of the IQOS CLUB.
Can I Invite Friends or Family to Join the IQOS CLUB Program?
If you have adult smoker friends and family, you can invite them to switch to IQOS. As a CLUB member you get boosted referral rewards. Find out more about how to refer. They can then join IQOS CLUB and discover the benefits too.
• As a Silver CLUB member you will earn £30 and 500 CLUB points when you refer an adult smoker to IQOS.
• As a Gold CLUB member you will earn £40 and 500 CLUB points when you refer an adult smoker to IQOS.
• As a Platinum CLUB member you will earn £50 and 500 CLUB points when you refer an adult smoker to IQOS.
How to Register My IQOS Device in the IQOS CLUB?
To join IQOS CLUB, you must register your IQOS device. Once registered, you are eligible to join IQOS CLUB.
You can register more devices in your IQOS user profile. Simply go to "My devices" on your profile and click on "Register device".
If you’ve purchased your device on IQOS.com, it will be registered automatically. If you purchased your device from one of our distributors, you can register yourself and your device as a new customer with IQOS.
Find further details on “how to register your IQOS Device ”.
How to Redeem Rewards or Points Earned through the IQOS CLUB?
As an IQOS CLUB member, you’ll earn rewards with every purchase. For every £10 spent on IQOS.com, you’ll earn 5 points.
Accumulating tier points can unlock exclusive benefits.
Enjoy offers and discounts designed exclusively for IQOS CLUB members, tailored especially for you. You can also get the latest news and offers on IQOS products before they’re released to everyone else.
What Is the Warranty Policy for IQOS CLUB Members?
There is no change to the warranty policy after you become an IQOS CLUB member. Explore the details surrounding the voluntary warranty by following the link.
How Do I Track My Orders and Shipments as an IQOS CLUB Member?
There is no change to how orders and shipments are tracked after becoming an IQOS CLUB member.
How Do I Update My Personal Information or Preferences in the IQOS CLUB Profile?
You can update your personal information at any time via your customer account - available via your account details on the IQOS.com website.
Simply log into your IQOS account and navigate to "My Details".
Your IQOS CLUB status level is defined by the number of points you have. Therefore, you cannot update your status level manually.
Can I Cancel My IQOS CLUB Membership, and What Are the Implications?
If you decide to de-register from IQOS CLUB, you will still have an account on IQOS.com and maintain the services available to all registered IQOS users.
