A man sitting on his sofa smiles as he unboxes his newly bought IQOS ILUMA device

Care you can count on.

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

Try IQOS ILUMA ONE for £5

Get a brand new IQOS ILUMA ONE device with 3 packs of TEREA tobacco sticks.

Try IQOS ILUMA ONE at home

Try an IQOS device at home for 14 days and discover the taste of real tobacco heated, not burned.

Shop now. Pay later

Enjoy convenience and flexibility with a range of payment options from Klarna.

Learn more about Klarna

Buy now and pay in 30 days or in 3 equal interest-free instalments.

Terms and conditions apply.

Refer a friend.

Better choices feel best when shared, so when you refer an adult smoker friend* to IQOS, we’ll give them more than 30% off IQOS ILUMA ONE or IQOS ILUMA^. You will also get £20 to spend on iqos.com for every successful referral.

Refer a friend

*Adult smokers who would otherwise continue to smoke or use other nicotine products.^excluding IQOS ILUMA PRIME.

IQOS users enjoying tea while looking at a mobile phone.

Man with phone in one hand, IQOS device in the other who is trying to follow IQOS guidelines

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your IQOS coach*

Enjoy access to support 7 days a week to help you get started with your IQOS.

Troubleshooting

Online troubleshooting tools for you to fast-track fixing your device.

Customer care

Get support 7 days a week from our dedicated team.

See all support services

*Services available upon device registration. Terms and conditions apply. IQOS coach service is available to all registered users from 8am-10pm Monday to Friday and 10am-6pm Weekends. If you haven't registered your IQOS yet don't worry our customer care team can help you out.

Friends raise their glasses in celebration.

Enjoy privileges

Be welcomed into a world of exclusive offers and unforgettable experiences, made to inspire you.

Rewards and privileges

Give more than 50% off for your smoker friends and you'll get £20 for you to spend on IQOS.com

Unforgettable experiences

Feel the joy of belonging to the IQOS CLUB member’s community with invitations to experiences, access to exclusive IQOS content, prize draws and more.

Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.

Join IQOS CLUB

Got a question?
Find the answer in our FAQs.

FAQs

Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

Live chat

Click here to chat with us.

Phone

Give us a call on 0800 4320000

Twitter

Facebook

Reach out to us via Facebook

For the quickest response we recommend Live Chat or Phone.