How to reset IQOS?

Resetting your device is very simple: IQOS 3 DUO: press and hold the Charger button for 10 seconds, then release. IQOS 3 MULTI: press and hold the button for 10 seconds, then release. IQOS 2.4 Plus: press and hold the on/off button together with Bluetooth button for 2 seconds, then release.

Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours

Monday to Friday 9.00 to 18.00
Saturday 10.00 to 17.00
Sunday 12.00 to 17.00

OTHER WAYS TO CONTACT US

These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.

.no-js-show { display: block !important; }

JavaScript seems to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website