IQOS Black Friday: How to avoid shopping issues on this busy day

We’ve compiled this IQOS.com Black Friday guide to help you overcome any online shopping issues over the Black Friday period.

Issues with IQOS.com Black Friday promo codes and how to fix them

·       Expired or invalid code: If your IQOS.com promotional code is no longer valid, you won’t be able to use it. We suggest double-checking the expiration date and other terms and conditions associated with promo codes.

·       Codes entered incorrectly: Try entering the code carefully to avoid any spelling mistakes, extra spaces, or incorrect characters. Note that IQOS.com promotional codes are case sensitive.

·       Product exclusions: It’s possible that the  promo code you’re trying to use is only applicable to certain products. Read the terms and conditions to see if the products in your cart are eligible.

·       Regional restrictions: Use of your  promo code will be limited to the country in which the promo code was issued. You will only be able to apply the code at checkout for promotions running on the IQOS UK site.

·       Technical issues: Due the large volume of shoppers on Black Friday, technical issues can prevent our system from reading and applying your promo code correctly. To get help, start chatting to our IQOS Digital Assistant or contact IQOS Customer Support

Issues with IQOS.com Black Friday orders, delivery, and returns.

IQOS.com order and payment issues

·       Order not processed: Look out for the  order confirmation email. If you didn’t get one, check your spam folder and log in to your  online account to verify that your payment was successfully made.

·       Payment declined: If something went wrong with processing your payment, your order will not move to completed status and you will not receive confirmation of order placement. Check that you have sufficient funds available and review your payment details for any mistakes. You can also try using a different payment method or contact our customer care team if you still face issue.

IQOS.com delivery and returns issues

·       Delayed delivery: The large number of  Black Friday orders we get in a short space of time can impact our delivery partners. The volume can cause logistical delays, so please bear with us while we strive to get your parcel to you as quickly as possible.

·       Lost package: If the delivery timeframe mentioned in your order confirmation email has passed and your parcel has still not arrived, follow these instructions to track your order.

·       Damaged items upon delivery: If your IQOS device or other products have arrived incorrectly or damaged, please contact our Customer Care Team for assistance. If you believe that your product has been damaged, do not attempt to use it.

Tips to shop smart and get the best deals on Black Friday

·       Opt-in to our IQOS.com communications: Be among the first to know about our  Black Friday offers when you opt-in for our communications. You’ll be informed when our Black Friday promotions start.

Need further support? Read our FAQs or contact us.

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