IQOS Support Pages

Wondering how to use your IQOS device after choosing to switch over from cigarettes? Or perhaps what maintenance it needs, and which TEREA and accessories to use? If you’re looking for IQOS help and advice, this is the page to find it. Here, we list our top IQOS support pages, with guidance on a range of queries, such as device usage, troubleshooting, care maintenance, and more. 

How to Use Your IQOS Device

IQOS support page: How to Use IQOS

Learn how to use each of the three IQOS ILUMA devices - including IQOS ILUMA, ILUMA ONE and ILUMA PRIME - on our IQOS support guide ‘How to Use IQOS’. While all three devices in the ILUMA series use SMARTCORE INDUCTION TECHNOLOGY^TM, each has a different design and operates in a slightly different way. This IQOS support guide will teach you how to use them, as well as offer useful advice on how to get started, how to register your device, and more. 

Understanding IQOS Lights and Indicators

IQOS support page: What Do the Lights on IQOS ILUMA Device Mean?

IQOS ILUMA devices will show certain lights and indicators to signify different things. Some lights illustrate how many experiences you have available at the device’s current level of charge. Others indicate that the device isn’t within its operating temperature range. Familiarise yourself with the different lights and indicators that may show up on your ILUMA device via this IQOS support guide. 

Maintenance and Cleaning

IQOS support page: How to Clean IQOS

Certain IQOS devices will need more cleaning than others. When using older generations of IQOS, i.e. the bladed devices, you might find that tobacco residue accumulates in the Holder. The IQOS support page linked above offers guidance on how to clean these generations of IQOS devices, and the tools you may need to do this. In comparison, IQOS ILUMA does not need cleaning. Discover more on why IQOS ILUMA doesn’t need cleaning.

Troubleshooting and Common Issues

IQOS support page: IQOS ILUMA Diagnostic Tool

If you’re experiencing an issue with your IQOS ILUMA device and don’t know how to fix it, there’s plenty of IQOS help and advice available - including this IQOS ILUMA Diagnostic Tool. Here, you can find resolutions to common issues, such as when the Pocket Charger or Holder is charging too slowly, why the Holder lights are flashing white or why the device is blinking red.   

Accessory and TEREA Section

IQOS pages: IQOS ILUMA Accessories and TEREA Range 

If you want to learn more about the available IQOS ILUMA accessories and TEREA range, the two pages above are worth exploring. Our IQOS ILUMA Accessories page showcases the full range of accessories you can use with IQOS ILUMA devices, including wraps, Holder rings, charging cables, and more. The TEREA page also provides an in-depth guide into these heated tobacco consumables, including how they work, the variants on offer, and how these variants compare in terms of intensity.

IQOS Store Locations

IQOS store page: Store Locator

If you’d prefer to purchase IQOS products in-store, you can in selected locations. This Store Locator page lets you find the nearest store where you can purchase IQOS based on the location you provide. It also lists the supermarkets you can buy IQOS products from, including Sainsbury’s, Tesco and Morrisons.

Battery Life and Care

IQOS support page: 5 Ways to Extend Your IQOS Battery Life

As with any other electronic device, frequent use can drain your IQOS device’s power and performance over time. However, there are a few ways you can help preserve the device’s battery. This guide offers advice on how you could extend your IQOS battery life, from tips on how to properly charge your IQOS to storing it in the right temperatures, usage, and practising battery safety.

Device Upgrades and New Features

IQOS support page: IQOS ILUMA Upgrade

Our latest heated tobacco series IQOS ILUMA is now available. IQOS ILUMA provides a more pleasurable experience compared to previous IQOS generations.* For adult users with an older IQOS generation - such as an IQOS ORIGINALS or other bladed IQOS devices - this page explains the improvements you can get after upgrading to an ILUMA. From its innovative SMARTCORE INDUCTION SYSTEM^TM to the devices’ new designs, there are lots of features to explore with this new ILUMA series. 

* 81% agreement amongst 714 adult consumers in Japan and Italy, 2020 -2021.

Smoke-free products are not risk-free and provide nicotine, which is addictive. The best decision any adult smoker can make is to quit tobacco and nicotine use altogether. Smoke-free products are not alternatives to quitting and are not designed as cessation aids.  

This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.