Empower your experience through self-service!
Do you have any issues with your device that you want to resolve?
We offer several troubleshooting options including steps you can take to troubleshoot and potentially fix the issue yourself.
Our website support is a valuable resource for troubleshooting common issues which provides 24/7 online coverage with relevant, practical and solution-oriented content.
It provides detailed support guides, troubleshooting steps, and frequently asked questions (FAQ) about our products and services.
By utilising these self-service options, you can enjoy a seamless and hassle-free experience by:
1. Using website support: Troubleshooting and device / service guides
Through the self-service portal, learn about how the IQOS warranty works and access helpful resources to ensure your device remains in optimal condition.
In the event of any issues or concerns, our self-service options help you to troubleshoot common problems and seek support independently.
Whether it’s accessing comprehensive online resources, engaging with virtual assistance, or reaching out to customer support, you have the tools at your disposal to address any challenges you may encounter swiftly and efficiently.
2. Chatting with Carey – our AI chatbot
Troubleshoot using our chatbot.
Our AI-powered virtual assistant, Carey, is available 24/7 and offers a variety of services to help you with device issues.
Tailored to individual preferences, our chatbot offers personalized support, information, and guidance related to your device.
3. Self-diagnose your device
With our troubleshooting options at your fingertips, you can quickly diagnose and fix many issues.
How to start your self-service support journey
For the best possible support experience, before you choose the preferred self-service options, we recommend you create an IQOS account and register your device.
You can register your device online, allowing you to access various benefits like warranty coverage and product support.
You can create an account on IQOS.com and customize your settings according to your preferences.
