IQOS

Introducing the IQOS App

The IQOS web app is now available - here to provide a more personalised and connected experience for adult users.

With this app, you can connect your IQOS device, personalise specific elements of your IQOS experience, and access device tips, guidance and support. If you use an IQOS ILUMA and want to get more from your experience, this app is worth exploring. 

What Does the IQOS App Do?

You can think of the IQOS app as your digital companion, helping you adjust customisable elements of your IQOS experience, and providing a knowledge hub of answers to various ‘how to’ device queries. 

Discover the app’s variety of capabilities, including the following.

  • Lock device feature.
  • Adjust illumination.
  • Turn device vibrations on/off.
  • Turn the AutoStart feature on/off.
  • Access to tips and tutorials.
  • Access to Customer Care.

This app helps you make the most of your IQOS experience, and all from your phone or laptop. By getting more from us, you have the ability to do more, and to experience more from your IQOS device.

Connecting to the IQOS App

Connecting to the IQOS app can be done in just a few simple steps. Note that you can only connect to the app via iOS or Windows.

How to Connect to the IQOS App Using iOS

If you’re using iOS, follow the steps below to connect to the IQOS app.

  1.  Download Bluefy (a smart web browser that facilitates iPhone to website connections via Bluetooth).
  2. Visit IQOS.com and log in. If you haven’t got an account with us yet, make sure to create an account beforehand.
  3. Once on your IQOS.com account, go to “My devices”.
  4. Add your device (if you haven’t already done so) using the serial code from the BOX.
  5. Once you have added a device, click “View details” > “Manage device”.
  6. Follow the on-screen instructions to successfully connect to the IQOS app.

How to Connect to the IQOS App Using Windows

The way you connect to the IQOS app will differ if you use Windows. When using this operating system, please use the following steps to connect to the IQOS app. 

  1. Open Chrome or Edge Browser.
  2. Visit IQOS.com and log in. If you don’t have an IQOS account, make sure to create one beforehand.
  3. Once logged into your IQOS.com account, go to “My devices”.
  4. Add your IQOS device (if you haven’t already done so) using the serial code from the BOX.
  5. Once the device has been added, click “View details” > “Manage device”.
  6. Follow the on-screen instructions to successfully connect to the IQOS app.

If you want to get even more from your IQOS experience, consider joining the IQOS CLUB. Follow the link for more details on how to become an exclusive IQOS CLUB member.

Smoke-free products are not risk-free and provide nicotine, which is addictive. The best decision any adult smoker can make is to quit tobacco and nicotine use altogether. Smoke-free products are not alternatives to quitting and are not designed as cessation aids.   

This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.