How to protect your IQOS device from water damage: Tips to keep your device safe
Understanding the risks: IQOS and water don’t mix
While the concept of a waterproof IQOS sounds appealing, most models are not designed to get wet or come into contact with water.
Quick response if IQOS fell in water
If the worst happens and your IQOS falls in water or gets wet, acting quickly is crucial. Remove it from the water immediately and turn it off if possible.
Do not attempt to turn it on or charge it while wet but leave it to dry away from heat sources or direct sunlight. To avoid damaging it further, do not place external objects such as clothes or tissues inside the device.
Once you are satisfied that the device has dried completely, try switching it on to check if it’s still working.
Please refer to your Safety Warnings and Instructions manual which comes with every IQOS ILUMA device for further advice. Contact IQOS support for further support.
Cleaning IQOS with water: can it be done?
You might be wondering whether it is possible to clean your IQOS device with water. As they are electronic devices, it is not recommended to do so.
In fact, IQOS models risk damage if in contact with water and it is important to clean them using only IQOS cleaning accessories.
However, some device components can be cleaned with water. All silicone covers can also be washed under running water. The other covers are available for all IQOS or IQOS ILUMA models, can instead be cleaned with a wet cloth. Always remember to place clean accessories on your IQOS device only when completely dry.
Please refer to the IQOS Safety Warnings and Instruction manuals if you require further information.
Tips to avoid water damage
Here are the best tips to avoid getting your IQOS device wet:
Use protective case:
You will find the widest range of accessories for IQOS devices on our website including a variety of protective cases including non-slip silicone cases.
Dry hands, secure grip:
Always handle your IQOS with dry hands. This not only provides a better grip but also reduces the chance of slipping. If you’re near water, such as at the beach or by the pool, take extra care to keep your hands and device dry.
If you’re facing some issues with your device, you can always troubleshoot using our online self-diagnostics tools which is available for all IQOS devices on our website , simply select your device to get started and learn more about resolving your device issues.
If you require any further clarification about IQOS and water damage please visit the IQOS Support Page
Or contact IQOS support directly at 0800 432 0000.
