How to get support using our IQOS YouTube channel

Why YouTube Support Videos?

While some prefer written instructions, many find visual demonstrations more intuitive and easier to follow. YouTube support videos offer accessible solutions to troubleshoot IQOS devices. Once you’ve identified any issues, our YouTube support videos offer step-by-step solutions to help resolve.

These videos cover a wide array of topics which are both informative and engaging, from basic device setup to advanced troubleshooting techniques.

Accessible anytime, anywhere, our YouTube troubleshooting support videos allow you to troubleshoot issues independently.

Navigating YouTube for IQOS Troubleshooting:

Unlike traditional user manuals, YouTube offers a visually engaging and user-friendly troubleshooting platform.

With user-friendly navigation, comprehensive solutions, engaging content, and practical examples, you can follow along with step-by-step video guides to tackle issues independently, at your own pace.
 

Finding the Right Video

Encountering a problem with your IQOS? There’s likely a troubleshooting video to help you out. We’ve split the IQOS ILUMA device models into handy playlists for ease of access:

• IQOS ILUMA ONE Troubleshooting
• IQOS ILUMA Troubleshooting
• IQOS ILUMA PRIME Troubleshooting
   

We also have a handy set of unboxing videos, to help you get started with your IQOS ILUMA device.