Terms and Conditions for participating in IQOS CLUB in Egypt

IQOS CLUB

Terms and Conditions

Last updated: [22-08-2024]

1. Overview of IQOS CLUB

1.1 IQOS CLUB is a points redemption program for Legal Age Users (“LAU(s)”) of IQOS products, meeting the requirements of these Terms. Through IQOS CLUB you are able to collect Points by taking certain actions, and in return we at our own discretion offer you points to be redeemed on IQOS related products through iqos.com, excluding consumables.

2. Application of Terms

2.1 These terms and conditions (“Terms”) are applicable to and govern your participation in the IQOS CLUB program (“IQOS CLUB”). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris Misr (Philip Morris) and the IQOS CLUB.

2.2 If you do not agree (or cannot comply) with these Terms, then you are not permitted to participate in IQOS CLUB.

2.3 You agree to be bound by these Terms by: (i) registering for IQOS CLUB pursuant to paragraph 4.1; (ii) registering at least one Device under IQOS CLUB; and (iii) using Benefits of IQOS CLUB. If you register more than one Device, you will still only have one IQOS CLUB membership. If we change these Terms, and you then use Benefits of IQOS CLUB, or you register another Device, you agree to be bound by the changed Terms.

2.4 When registered and enrolled in the IQOS CLUB pursuant to paragraph 4.1, you are accepting the Terms in the version valid at the time of your registration and enrolment. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database.

2.5 We reserve the right to amend these Terms and the mechanics, Benefits of IQOS CLUB at anytime. If you do not agree to any such amendments, you may terminate your membership of IQOS CLUB.

2.6 No modification of these Terms by you is permitted.

3. Eligibility

3.1 You are only eligible for membership of IQOS CLUB if: (i) you are a LAU of IQOS, aged 18 years old and above and registered in our IQOS database as an owner of a Device; agree to be part of the club; and (ii) your main residence is in Egypt.

3.2 IQOS CLUB membership is only open to natural living persons. Companies, partnerships, unincorporated associations and other legal entities are not eligible for membership.

3.3 A member of IQOS CLUB may not have multiple memberships. You must maintain only one account in the IQOS CLUB.

4. Registration and Enrollment

4.1 You will be automatically registered and enrolled into the IQOS CLUB as a member if you are registered in our database as a Device owner or if you purchase a Device during and post the program launch, your account setting has to be “Marketing Opt-In”. If you were not automatically registered because you have set your account as “Marketing Opt-Out” you can register by resetting your account to “Marketing Opt-In”; you must register at least one Device in our database. You can register the Device: (i) at iqos.com and clicking ‘I Agree’ or a similar button to participate in the IQOS CLUB; (ii) by calling the customer service center at 15647; (iii) at an authorized IQOS store.

4.2 You are able to register any IQOS device that has been introduced in the market from IQOS launch in Egypt (“Device(s)”), If applicable, any future IQOS Devices which qualify you for membership to IQOS CLUB.

4.3 Registration may take place at any time provided you are an LAU of a Device. In completing the registration process you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information Philip Morris reserves the right to terminate your membership of IQOS CLUB without notice.

4.4 Following the registration and enrolment process for IQOS CLUB you will be informed via e-mail if your registration and/or enrolment is successful. Membership of IQOS CLUB and Benefits it provides are personal to you, and may not be transferred to any third party. You may opt-out of IQOS CLUB Program at any time. 

4.5 IQOS CLUB is only available in certain countries. Your use of IQOS CLUB is linked to your country of residence. If you change your country of residence, then your membership in that country automatically expires and you must inform us and reapply to use IQOS CLUB in your new country of residence (if IQOS CLUB is available in that country).

4.6 There is no legal right to register and enroll in the IQOS CLUB Program. Philip Morris may refuse admission to the IQOS CLUB at any time without indicating reasons. Philip Morris may also terminate IQOS CLUB program at any time without any liability.

5. Benefits

5.1 As a result of your membership to IQOS CLUB you are eligible to earn points. The process for earning Points is described in paragraph 6. Based on your collected Points you will be entitled to redeem the points on IQOS related products, excluding consumables through iqos.com.

5.2 Only you may redeem your points, and they can’t be transferred to another account.

5.3 Points must be redeemed during the term of their validity period. IQOS club points earned between January 1 and June 30 will be valid until December 31 of the same year. IQOS club points earned from July 1 and December 31 will be valid until June 30 the following year. Thus, points being valid for a minimum of 6 months (and maximum of 12 months). Points not redeemed before the mentioned validity shall expire.

5.4 Philip Morris reserves the right to: (i) change the actions for earning points ; and (ii) to modify the points for the earning actions. Upon any such change Philip Morris will notify you, for example through updates on the IQOS CLUB section of the IQOS website.

6. Points

6.1 Under the IQOS CLUB, you can collect points (“Redemption Points”) also referred to as (“Points”) as the case may be. It is exclusively when a deviation has been communicated that it will be possible to do an activity multiple times and obtain the corresponding Points multiple times. Redemption. Points can only be earned by a member directly and are not transferable to other IQOS CLUB members.

6.2 As a member of IQOS CLUB, you are able to earn Redemption Points through predefined activities as described in the following:

• Transactional Based Points Earning:

• Device purchase

• Accessories purchase

• Referring a friend through ‘Member Get Member’ program

• Participating in Consumables Circular Program (per bag)

• Participating in Device Takeback (per complete device)

• Points Multiplier offered voluntarily on an ad-hoc basis

 

• Engagement Based Points Earning:

• Complete NPS Survey via email

• Complete Loyalty Surveys via email

• Learn about IQOS [educational based article, video, quiz]

• Visiting an IQOS store when there is an activation

• Logging into IQOS club

 

6.3 Redemption Points related to engagement activities are automatically credited when a member identifies himself or herself during an activity. Redemption Points related to Transactional activities are credited 14 days from the date of the activity. User identification can be performed via user login. Points are recorded by Philip Morris in your membership account which can be accessed via the IQOS.com website as well as in the user profile.

6.4 The number of Points earned differs per activity.

6.5 In case of any dispute about entitlement to Points, Philip Morris may require you to provide proof of performance of the action for which you claim Points. Claims must be received by Philip Morris within six (2) months of the action.

6.6 Points can only be earned by you and may not be transferred to another member or any third party.

6.7 Points are not exchangeable for cash.

6.8 Points may not be used with any other status or loyalty program.

6.9 Philip Morris may at its discretion change the rules for earning Points upon notice at any time.

7. Your Obligations

You agree:

(a) not to misuse the IQOS CLUB program, including its Benefits;

(b) not to obtain Points or Benefits by fraud;

(c) to treat our staff and those of our Service Partners with courtesy and respect;

(d) to keep your membership account, including its password, safe and secure;

(e) to comply with applicable law; and

(f) to comply with these Terms.

8. Data Privacy/Communications

8.1 Philip Morris will receive, store, and otherwise process your personal information in connection with administering the IQOS CLUB and your participation in it. To learn how we will use your personal information collected in connection with your IQOS CLUB account, read the Philip Morris Privacy Notice at https://www.pmiprivacy.com/global/en/consumer/. For the full Benefits of IQOS CLUB you will receive communications from IQOS CLUB regarding the program.

9. Termination and Opt-Out

9.1 The term of your membership in IQOS CLUB is from the date of joining to IQOS CLUB and continues until termination of your membership according to the Terms.

9.2 You may terminate your membership of IQOS CLUB at any time with immediate effect by notifying Philip Morris at here.

9.3 Philip Morris may terminate your membership with IQOS CLUB at any time with immediate effect if you breach these Terms. In addition, Philip Morris may terminate your membership for any reason after providing you with a written notice.

9.4 Philip Morris may terminate your membership with IQOS CLUB based on general housekeeping rules pertaining to data privacy management in case your account hasn’t been active for the last 36 months.

9.5 Upon termination of your membership of IQOS CLUB, you are no longer entitled to receive any of the Benefits of IQOS CLUB, any unredeemed points are cancelled automatically and your membership data (including the number of collected Points) are permanently deleted from IQOS internal systems.

9.6 You may opt-out of IQOS CLUB membership at any time. If you choose to opt-out, you will not be able to access IQOS CLUB pages, redeem Points. Philip Morris will store your membership data and in case you decide to opt-in in the future, your membership data will be restored.

9.7 Your membership in IQOS CLUB will be automatically terminated in case no Devices are registered on your account anymore.

10. Warranty/Representation/Limitation of Liability

10.1 As your membership of IQOS CLUB is free of charge, it is provided ‘As Is’ and without any warranty.

10.2 Philip Morris makes no representations as to any income, use, excise or other tax liability you may incur as a result of your membership of IQOS CLUB. You are advised to check with your accountant or tax adviser for further information, and are solely responsible for any tax liability incurred as a result of your membership of IQOS CLUB, or receipt of Benefits.

10.3 Philip Morris shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your membership of IQOS CLUB or your use of any of the Benefits related to the IQOS CLUB. Philip Morris shall not be liable for any of the losses described in this paragraph 10.3 even if you have informed Philip Morris of the possibility of such losses.

10.4 Nothing in this paragraph 10 excludes any liability that cannot be excluded by applicable law.

11. Ownership and Risk

11.1 Ownership of Points remains with Philip Morris at all times and never passes to you. You have a right to use the points in accordance with these Terms.

11.2 Risk in points redemption passes to you as soon as you redeem your points.

12. Non-Transferability

12.1 Other than as specifically notified by Philip Morris for a particular Benefit in writing, Points and Benefits are not redeemable for cash, refundable or exchangeable. At no time may Points, and Benefits be purchased by, sold to, bartered or otherwise transferred to any third party including any other member unless specifically authorized to do so. Philip Morris may cancel any Points, and Benefits dealt with in this way.

12.2 Any attempted sale or transfer of Points or Benefits contrary to these Terms is a material breach and will automatically result in the termination of your membership.

13. Miscellaneous

13.1 For questions, enquiries and contact information about IQOS CLUB please contact us here.

13.2 Philip Morris reserves the right to suspend or discontinue the eligibility of you or any person who uses, or, in the case of suspension, is suspected of using, IQOS CLUB in a manner inconsistent with these Terms or applicable law. In addition to suspension or discontinuance of IQOS CLUB eligibility, Philip Morris shall have the right to take appropriate administrative and/or legal action, as it deems necessary in its sole discretion.

13.3 Philip Morris’s failure to enforce these Terms shall not constitute a waiver of these Terms, or any of its provision.

13.4 Accumulation of Points is determined by Philip Morris in its sole discretion.

13.5 Upon the death of any member, any Points accumulated by that member are automatically cancelled.

13.6 All questions or disputes regarding eligibility for the IQOS CLUB, or your compliance with these Terms will be resolved by Philip Morris in its sole discretion. The decision of Philip Morris shall be binding.

13.7 Philip Morris is not responsible for any incorrect or inaccurate information supplied by you while participating in IQOS CLUB, nor for any lost or misdirected communications to or from you regarding the IQOS CLUB, unless they were provided by Us.

13.8 You are responsible for maintaining updated contact information on your IQOS CLUB account.

13.9 Notices by Philip Morris hereunder may be made in writing including by email or through an announcement on our website.

13.10 These Terms are subject to the laws of the Arab Republic of Egypt. Any legal dispute will be subject to the exclusive jurisdiction of Cairo.

13.11 Any provision of these Terms declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.

13.12 If there is any conflict in meaning between the English language version of these Terms and any version or translation of these Terms in any other language, the English language version shall prevail.