Empower your experience through self-service!

Do you have any issues with your device that you like to resolve yourself?

We offer several troubleshooting options including steps you can take to troubleshoot and potentially fix the issue on your own.

Our website support is a valuable resource for troubleshooting common issues which aims to provide 24/7 online coverage with relevant, practical and solution-oriented content.

It provides detailed support guides [market to add link to support main page], troubleshooting steps, and frequently asked questions (FAQ) about our products and services.

By embracing these self-service options, you can enjoy a seamless and hassle-free experience by:

1. Using website support: Troubleshooting and device / service guides

Through the self-service portal, learn about how the voluntary warranty [market to add link to warranty guide / page] works, track repair status, and access helpful resources to ensure your device remains in optimal condition.

In the event of any issues or concerns, our self-service options help you to troubleshoot common problems and seek support independently.

Whether it’s accessing comprehensive online resources [market to add link to online diagnosis], engaging with virtual assistance, or reaching out to customer support, you have the tools at your disposal to address any challenges you may encounter swiftly and efficiently.

2. Creating a personalized order:

With the self-service option, you can tailor their orders based on your needs.

Whether it’s selecting specific tobacco blends, you have the flexibility to create a personalized experience.

3. Chatting with Adam – our AI chatbot

Troubleshoot using our chatbot.

Our AI-powered virtual assistant, Adam, is available 24/7 and offers a variety of services to help you with device issues.

Tailored to individual preferences, our chatbot offers personalized support, information, and guidance related to your device.

4. Self-diagnose your device

With our troubleshooting option at your fingertips, you can quickly diagnose and fix the issue.

Users can find step-by-step instructions to resolve common issues with your device, reducing the need for extensive customer support interactions.

How to start your self-service support journey

For the best possible support experience, before you choose the preferred self-service options, we recommend you create an IQOS account and register your device.

You can register your device online, allowing you to access various benefits like warranty coverage and product support.

You can create an account on the platform and customize your settings according to your preference.

Once set up, you can explore the various features and begin.

Staying informed:

Stay up to date with the latest news, updates, and special offers through our self-service channels.

Whether it’s software updates or exclusive offers on your favorite products, you’ll never miss out on important information again.

Thinking about using our self-service options?

Whether it’s finding the nearest store, ordering online, managing warranties, or troubleshooting issues, we prioritize your convenience at every step.

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