IQOS ILUMA devices

We are more than happy to provide you with all of the useful information about our IQOS Web app, such as how to use it and take advantage of all the benefits.

The IQOS Web app is specifically designed for you as an adult IQOS user by accessing a web application for all mobile systems.

The IQOS Web app keeps your IQOS device up-to-date and guarantees an ideal user experience, by offering you many benefits:

1. The IQOS Web app enables you to check the current firmware version of your IQOS device and, if necessary, update it to the latest version to ensure the best performance possible.
2. You can use the IQOS Web app to individually customize and personalize interaction with your IQOS device.
3. The IQOS Web app helps you diagnose and resolve issues.
4. The Web app also features all the helpful tips and tutorials for your IQOS device.

 use the IQOS Web app:

●       For the Webapp, please log in to your IQOS user profile on the website. Once you’ve logged in, click this link.
●       For the Webapp, please log in to the website with your IQOS user profile. Then, access the app through the Account icon on the top right-hand navigation and click on “My devices”.

Make sure to accept, if you wish, Terms & Conditions, as well as Data consents. You must enable Location services if you want to pair a device.

If you have not paired or connected an IQOS device yet, we will take you through the necessary steps to do so either via USB or Bluetooth. Desktop application only works through a USB connection.

It is worth mentioning that if the Holder was not inserted into the Pocket charger from the beginning and you want to adjust the settings for your Holder or upgrade the firmware, you must reconnect your IQOS device.

Before you get started, please log into the app with your IQOS.com profile. Then, you will have access to the following functionalities, depending on the IQOS device you have paired:

●       Firmware upgrades.*
●       Illumination mode.
●       Auto-start and smart gestures vibrations (available only for IQOS ILUMA and IQOS ILUMA PRIME+)
●       Diagnostics, helping you resolve issues sooner.
●       Tips & Tutorials.

* The firmware of the Holder can only be updated via USB connection - please find more details here.

Learn more about each function below.

Auto start can be enabled or disabled through the IQOS Web app. When enabled, heating of your TEREA SMARTCORE STICK will start automatically when inserted into the holder.

Smart gestures can be enabled or disabled through the IQOS Web app. When enabled, you can view your holder battery levels either through tapping on the holder or by lifting it up.

This feature allows you to adjust the vibration alerts during and after your experience.

You can customize the vibration alerts:

a)      When your Holder is charged and ready to use*
b)      During your experience:

a.      When the device starts pre-heating.
b.      When the device is ready to use after the pre-heating.
c.       When you’re approaching the end of an experience.
d.      At the end of an experience .

*Only for device models with Holders (IQOS 3 DUO &IQOS ILUMA)

This feature enables the IQOS Web app to identify issues with your IQOS device and provide you with potential resolutions. After clicking on this feature, you will be asked questions to identify if there are visual issues with your device, or you will be redirected to diagnostics on non-visible issues

Relevant information:
1. IQOS Device not working
2. IQOS Device Warranty
3. How to order your IQOS Device
4. IQOS Data Privacy Policy

1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second 

2. You can start using your device once the holder vibrates and the lights stay fixed 

3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white 

4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations 

5. Insert the holder in the charger for recharging 

There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how: 

Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only. 

Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to enjoy your tobacco experience. 

Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level: 

•   4 WHITE lights mean the battery is fully charged 

•   3 WHITE lights mean up to 75% battery life remaining 

•   2 WHITE lights mean up to 50% battery life remaining 

•   1 WHITE light means up to 25% battery life remaining 

YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are: 

•  1’ 50’’ for 0-1 Use*

•  3’ 25’’ for 1-2 Uses* 

•   5’ 15’’ for 0-2 Uses* 

*Please refer to the battery degradation section.

RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device. 

WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C. 

It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are: 

-1’ 50” for 1 use* 

-3’25” for 1-2 uses* 

- 5’ 15” 0-2 uses* 

-and 10’ 05” for its first charge out of the box* 

*Please refer to the battery degradation section.

To make your experience easier, IQOS ILUMA is packed full of new advanced features.

Autostart. 

Once your TEREA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button. 

Checking your holder. 

This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level. 

Checking how much experience is left. 

Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:

-3 vibrations = 75-50%

-2 = 50-25%

-1 = <25%.

You can enable and adjust the vibration modes to suit you, using the IQOS app. 

If your IQOS ILUMA doesn't start on its own then please: 

• Check that you’re only using TEREA sticks 

• Make sure they’re being placed in the right direction in the holder 

• Open the IQOS app and check if the autostart function has been accidentally deactivated 

• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times 

If the holder starts on its own without a TEREA stick inserted then please follow these steps:

• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times 

• If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder 

Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center.