Discover Online Troubleshooting with the IQOS Self-Diagnostic Tool

Our self-diagnostics tool would make it easier to identify the issue with your device.

In a few simple steps, you can find self-serve solutions for the most common issues.

Accessible through the official IQOS website, the “IQOS solver”, also known as our Anonymous QURE pages, is an online device diagnostic tool in the support and service category.

The key to resolving these issues is found in the troubleshooting options and enjoying a seamless experience once again.

How to resolve your issues with the Online Diagnostic Tool:

1. Access the Diagnostic Tool:
Start by visiting the IQOS website.

Look for the troubleshooting or support section on the website which will lead you to the online diagnostic tool.

2. Identify the Issue:

The diagnostic tool prompts you to select the specific problem you’re experiencing from a list of common issues.

Whether it’s a charging problem, device heating irregularities, or connectivity issues, pinpointing the issue is the first step towards resolution.

3. Follow the Guided Steps:

Once the problem is identified, the diagnostic tool guides users through a series of step-by-step instructions to address the issues.

These instructions will include checking connections, cleaning the device, or performing a reset.

4. Troubleshooting with Confidence:

Armed with clear instructions, you can troubleshoot your IQOS device confidently.

The diagnostic tool provides reassurance and clarity, empowering you to resolve issues independently.

5. Seek Further Assistance if Needed:

In some cases, troubleshooting through the online diagnostic tool might not resolve the issue.

In such instances, you are directed to additional support, including contacting customer service or visiting a nearby IQOS store for personalized support.

While encountering issues with your IQOS device can be frustrating, most problems can be resolved quickly through troubleshooting.

By understanding the fundamentals of your device and following simple maintenance practices, you can ensure that IQOS continues to deliver a satisfying and smoke-free experience.

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