Introducing our new AI Chatbot-now at your service!

Say hello to Adam, our IQOS AI Chatbot!

Our AI chatbot, Adam, is a virtual assistant that can support you with a range of device related matters and is available whenever you need it.

Tailored to individual preferences, our chatbot offers personalized support, information, and guidance related to your IQOS / VEEV device.

From troubleshooting common issues to guiding you through the product usage and maintenance, it is equipped with a range of features to streamline your experience.

It can provide information on device and tobacco stick availability, and even offer tips for optimizing your experience.

Troubleshoot your IQOS device

Encountering an issue with your device?

Just have a conversation with Adam, you might be able to find the solution you need.

No more waiting; instead, take care of the problem yourself.

You can try to fix the issue using our chatbot to guide you through device troubleshooting tips and step-by-step guidance to resolve common issues swiftly.

Through advanced AI algorithms, our chatbot can analyze your preferences to offer personalized tips, recommendations, and support tailored to your needs.

Other things that our AI chatbot can help you with:

IQOS Device guidance:

Whether you are considering purchasing a device or are already users looking for tips and troubleshooting advice, our chatbot offers guidance and service to ensure seamless experience.

Personalized recommendation:

Our chatbot serves as a virtual assistant, leveraging advanced AI algorithms to offer tailored recommendations based on user preference, and feedback.

Educational Resources:

Do you want to know more about your IQOS device? Stay informed about the latest developments, and product updates through our AI chatbot’s comprehensive knowledge base.

Tips for interacting with our chatbot:

Be specific:

Provide clear and concise information about your query to help the chatbot understand your needs better.

Follow instructions:

The chatbot may ask you to proactively provide additional information to assist you effectively.

Make sure to follow instructions carefully for optimal support.

Ready to chat?

Whether you have questions, need support, or simply want to explore the possibilities, our chatbot is here to help you. You can get in touch with us through our live chat. Simply click the chat icon on our website: iqos.com.

As technology continues to evolve, so will the capabilities of the chatbot, ensuring that you are satisfied and have a good experience.

Is there an issue with your device? Start our online device diagnostics to find solutions for your device in a few easy steps.

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