White IQOS 2.4 kit

The free service package for your IQOS Kit.

IQOS CARE PLUS provides you with a broad range of extra benefits. Be sure to take advantage of this comprehensive complementary offer.

Worldwide guarantee

IQOS CARE PLUS provides coverage even when you’re travelling abroad:Our international hotline is happy to help in the event of a valid warranty claim and, as needed, to replace your defective device in a flash.

Full coverage

IQOS CARE PLUS ensures a simple replacement process for your device even when the damage has been caused by you.

Registration is easy.

If you already have an IQOS account, log in to your account using the link below. You will be automatically transferred to “your devices” section.

If you do not have an IQOS account yet, register on IQOS.com and accept the IQOS CARE PLUS terms and conditions under “Privacy” in the last step of the registration. Then go to the “your devices” section in your customer account.

Click “Register a new device” and enter the serial number of your device. It is automatically registered for IQOS CARE PLUS if you have already accepted the IQOS CARE PLUS terms and conditions during registration.

If your device has already been registered, you can directly click on “Register for IQOS CARE PLUS”.

Register for free

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Contact

Do you have questions about IQOS? We are pleased to help you.

CONTACT US

IQOS Support abroad

We are always available for you even on your travels.

INTERNATIONAL SUPPORT

IQOS warranty

Here you will find all the details of the warranty, with which your IQOS is perfectly secured.

IQOS WARRANTY

Got a question?

Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

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Use our live chat

Chat to our personal coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll say hello within seconds. 

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Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ


Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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