1. Insert the stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second. 
  2. You can start using your device once the holder vibrates and the lights stay fixed.
  3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white.
  4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations.
  5. Insert the holder in the charger for recharging.

  • 4 WHITE lights mean the battery is fully charged. 
  • 3 WHITE lights mean up to 75% battery life remaining.
  • 2 WHITE lights mean up to 50% battery life remaining.
  • 1 WHITE light means up to 25% battery life remaining.

  • 1’ 50’’ for 0-1 Use*.
  • 3’ 25’’ for 1-2 Uses*.
  • 5’ 15’’ for 0-2 Uses*.

  • 1’ 50” for 1 use*.
  • 3’25” for 1-2 uses*.
  • 5’ 15” 0-2 uses*.
  • and 10’ 05” for its first charge out of the box*.

  • 3 vibrations = 75-50%.
  • 2 = 50-25%.
  • 1 = <25%.

  • Check that you’re only using compatible sticks.
  • Make sure they’re being placed in the right direction in the holder.
  • Open the IQOS app and check if the autostart function has been accidentally deactivated.
  • Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times.

  • Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times.
  • If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder.

  • a) Uninterrupted and error-free functionality of the product.
  • b) Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
  • c) Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
  • d) Damage caused by misuse, power surge, improper handling, liquid contact or fire.
  • e) Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
  • f) Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
  • g) Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
  • h) Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
  • i) Product containing fully or partially non-genuine parts.
  • j) Product for which serial numbers have been removed or altered.
  • k) Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided “as-is,” without any warranty.
  • l) Faults due to improper operation of “autostart” and/or “double-tap” features* that do not impact the functionality of the product.

  • Keep your device away from water, direct sunlight and heat.
  • Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
  • Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place.
  • Do not expose IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ to high humidity conditions or direct sunlight.
  • Do not use SMARTCORE STICKS™ that have been exposed to excessive heat or moisture.

  • a. Lower performance of the aerosol.
  • b. Not enough energy to match the (per tobacco stick) designed usage duration (up to 6’ or 14 puffs whichever comes first).