- If the light on your IQOS 2.4 PLUS Pocket Charger is red, it means there’s a problem with your Holder. If it slowly pulses while charging, it means that the Holder battery is reaching the end of its life cycle and you’ll need to replace it.
- If the bottom light on the IQOS 2.4 PLUS Pocket Charger is red, it means there’s a problem with your Pocket Charger or your IQOS device is too cold or too hot.
To fix the problem, reset your IQOS device [add link to How to reset question] and make sure your device is between 10ºC and 40ºC.
Still no luck? We’re here to help - get in touch with our Customer Support [Market specific CSC phone number+ opening hours or any other relevant channels] or ask for help at your nearest IQOS store. [Market to adjust if applicable. If yes, provide either a link to a store finder or list the stores where this support can be provided].
