Que signifie le voyant rouge sur mon holder IQOS 2.4 PLUS ?

If you see a steady or blinking red light, it could mean that:

• Your Holder is not charged
• Your IQOS device is too cold or too hot)
• you pressed the Holder button while you were using it, or
• there’s a problem with the Holder.

There are a few things you can try to fix the issue:

• Check that your IQOS 2.4 PLUS Pocket Charger is switched ON and has enough power.
• Place the IQOS 2.4 PLUS Holder in the Pocket Charger and wait until it’s fully charged (up to 4 minutes).
• Make sure your IQOS 2.4 PLUS Holder’s electric contact is clean.
• Reset your IQOS device. [link to how to reset question]

Still no luck? We’re here to help - get in touch with our Customer Support [Market specific CSC phone number+ opening hours or any other relevant channel] or ask for help at your nearest IQOS store [Market to adjust if applicable. If yes, provide either a link to a store finder or list the stores where this support can be provided].

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