The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged.
If your IQOS light blinks twice, the device is either too cold (below 0°C) or too hot (above 50°C). Simply wait for your IQOS device to warm up or cool down before you use it again.
If you see a red light:
- on the bottom of your IQOS Pocket Charger light indicator, simply reset your IQOS device. [add a hyper link to How to perform a reset question]
- blinking on your Holder, please reset your IQOS device. [add a hyper link to How to perform a reset question]
Still no luck? We’re here to help - get in touch with our Customer Support [link to Market specific CSC phone number+ opening hours or any other relevant channels] or ask for help at your nearest IQOS store. [Market to adjust if applicable. If yes, provide either a link to a store finder or list the stores where this support can be provided].
