The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged.
If you see a steady or blinking red light, there may be an issue with your IQOS device. Simply reset it [add link to How to reset question] and try using it again. If you still see the red light , get in touch with our Customer Support [Market specific CSC phone number+ opening hours or any other relevant channels] or ask for help at your nearest IQOS store. [Market to adjust if applicable. If yes, provide either a link to a store finder or list the stores where this support can be provided].
