Welcome to the official IQOS website.

Thank you for visiting our support page. If you have product- or service related questions, we’re here to answer any of them.

How can you contact us?

You can contact our expert via phone or email or visit a Service Point store.

 

Prefer to call?

8002 7676 (toll-free number)
Calling from abroad? Reach out to +35227860774 (toll number)
We are available on working days from 09:00 till 18:00.

 

Prefer to send us a message?

You can also reach us via email at contact.lu@iqos.com

 

 

Prefer to talk to us face to face?
Visit one of our Service Points:

Massen 
Op der Haart 24
9999 WEMPERHARDT
Mon–Sun: 07:30h – 19:00h

Liberté 56
Avenue de la Liberté 56
1930 LUXEMBOURG
Mon–Fri: 06:00h – 19:00h
Sat: 07:00h - 18:00h

Espace Tabac Foetz
Rue du Brill 5
3898 FOETZ 
Mon–Fri: 09:00h – 19:00h
Sat: 7:30h – 19:00h