Care you can
count on.
Care you can
count on.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your device.
Warranty
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
*Terms and conditions apply.
Your personal IQOS coach
Start your experience by switching from cigarettes with your personal IQOS coach.
International Assistance
Get support when you're away from home.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your device.
Warranty
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
*Terms and conditions apply.
Your personal IQOS coach
Start your experience by switching from cigarettes with your personal IQOS coach.
International Assistance
Get support when you're away from home.
Troubleshooting
Sometimes a quick is all it takes., let us help you troubleshoot your device.
First steps
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your device, and find quick tips
Warranty
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
Your personal IQOS coach
Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.
International assistance
Get support on holiday or a business trip. We're only ever just a call away.
Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Troubleshooting
Sometimes a quick is all it takes. Let us help you troubleshoot your device.
First steps
Learning to use IQOS ILUMA is easy. Learn how to use and charge your device, and find quick tips
Warranty
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
Your personal IQOS coach
Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.
International assistance
Get support on holiday or a business trip. We're only ever just a call away.
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS ILUMA ONE.
First steps
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS ILUMA ONE, and find quick tips
Warranty
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
Your personal coach
Start your IQOS ILUMA ONE experience by switching from cigarettes with your personal IQOS coach.
International assistance
Get support on holiday or a business trip. We're only ever just a call away.
Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
