Accidental coverage
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Rapid Replacement
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed, picks up fast and provides you with a personnalized replacement solution.
International assistance
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold (except in the USA).
2 years commercial warranty
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Support Program
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
IQOS 3 DUO Firmware upgrade
Update now your IQOS 3 DUO to the latest version of the firmware. This new version improve longevity and performance of your IQOS 3 DUO battery.*
*The longevity of your IQOS 3 DUO battery depend on many factors including: usage regime, device settings, battery age and environmental conditions.
Accidental coverage
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Rapid Replacement
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed, picks up fast and provides you with a personnalized replacement solution.
International assistance
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
2 years commercial warranty
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Support Program
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
Accidental coverage
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Rapid Replacement
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed, picks up fast and provides you with a personnalized replacement solution.
International assistance
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
2 years commercial warranty
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Support Program
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
Accidental coverage
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Rapid Replacement
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed, picks up fast and provides you with a personnalized replacement solution.
International assistance
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
2 years commercial warranty
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Support Program
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
Accidental coverage
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Rapid Replacement
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available Monday to Friday from 8 AM to 8 PM Saturday from 9 AM to 7 PM Sunday closed, picks up fast and provides you with a personnalized replacement solution.
International assistance
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
2 years commercial warranty
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Support Program
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
Frequently asked questions
We're here to help
Call us
0800 814 814
Monday to Friday from 8 AM to 8 PM
Saturday from 9 AM to 7 PM
Sunday closed
Free