Frequently Asked Questions

Stylish colors available for all 3 models, allowing you to personalize your own way

IQOS ILUMA PRIME – Gold Khaki, Obsidian Black

IQOS ILUMA – Moss Green, Sunset Red

IQOS ILUMA ONE- Azure Blue, Pebble Grey

*Please note that availability may differ depending on store.

Switching on and charging your device. 

Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.

1. Insert the stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second. 

2. You can start using your device once the holder vibrates and the lights stay fixed.

3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white.

4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations.

5. Insert the holder in the charger for recharging.

IQOS ILUMA^TM is designed to be used only with SMARTCORE STICKS^TM. Do not use IQOS ILUMA^TM and IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and SMARTCORE STICKSTM with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble SMARTCORE STICKS™.  This product contains a sharp metal part which can cause serious injury if swallowed.  Keep out of reach of children and pets.

There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how: 

Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only. 

Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use. You’re all set to enjoy your experience. 

Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level: 

•   4 WHITE lights mean the battery is fully charged 

•   3 WHITE lights mean up to 75% battery life remaining 

•   2 WHITE lights mean up to 50% battery life remaining 

•   1 WHITE light means up to 25% battery life remaining 

YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are: 

•  1’ 50’’ for 0-1 Use*

•  3’ 25’’ for 1-2 Uses* 

•   5’ 15’’ for 0-2 Uses* 

*Please refer to the battery degradation section.

RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device. 

WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C. 

To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done. 

Changing your IQOS ILUMA door cover to suit you is easy. You don’t need tools because the door is conveniently held in place by firm magnets. First, a pivot opens the door of the pocket charger, then you can remove the door cover by pulling it from the sides. To fit a new door cover, align it with the pivoting door and the magnets will pull it into place.   

Changing the ring is straightforward, but you’ll need to use the ring removal tool that came with your new ring. Simply fit the tool on the holder ring and turn it anti-clockwise to unlock it. Next, place the new ring onto the holder and use the tool to turn it clockwise to lock it into place. Your new IQOS ILUMA holder is now uniquely yours.

It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are: 

-1’ 50” for 1 use* 

-3’25” for 1-2 uses* 

- 5’ 15” 0-2 uses* 

-and 10’ 05” for its first charge out of the box* 

*Please refer to the battery degradation section.

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.

To make your experience easier, IQOS ILUMA is packed full of new advanced features.

Autostart.

Once your stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button. 

Checking your holder.

This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level. 

Checking how much experience is left.

Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:

-3 vibrations = 75-50%

-2 = 50-25%

-1 = <25%.

You can enable and adjust the vibration modes to suit you, using the IQOS app. 

The IQOS ILUMA PRIME is our premium device and perfect for the most discerning users, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.  

IQOS ILUMA^TM is designed to be used only with SMARTCORE STICKS^TM. Do not use IQOS ILUMA^TM and IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and SMARTCORE STICKSTM with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble SMARTCORE STICKS™.  This product contains a sharp metal part which can cause serious injury if swallowed.  Keep out of reach of children and pets.

You can. Open the wrap fully on your device and pull it out, from the top down. Now you can easily remove it from the pocket charger. To attach your new wrap, slide the linear magnets into the same shaped recesses on the pocket charger. It’s now uniquely yours. 

The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty. 

If you accidentally insert a used stick and notice not too long into the experience, very little energy will have been consumed and you may not lose the experience. Regardless, the recharging time will be less than 2 full consecutive uses.

IQOS ILUMA^TM is designed to be used only with SMARTCORE STICKS^TM. Do not use IQOS ILUMA^TM and IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and SMARTCORE STICKSTM with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble SMARTCORE STICKS™.  This product contains a sharp metal part which can cause serious injury if swallowed.  Keep out of reach of children and pets.

In order to provide our IQOS ILUMA users with an elevated experience, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEM^TM technology.  

If your IQOS ILUMA doesn't start on its own then please: 

• Check that you’re only using compatible sticks 

• Make sure they’re being placed in the right direction in the holder 

• Open the IQOS app and check if the autostart function has been accidentally deactivated 

• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times 

If the holder starts on its own without a stick inserted then please follow these steps:

• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times 

• If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder 

Remember, you can start your tobacco experience manually by inserting your stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center. 

 
IQOS ILUMA^TM is designed to be used only with SMARTCORE STICKS^TM. Do not use IQOS ILUMA^TM and IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and SMARTCORE STICKSTM with previous IQOS generations, as this may cause damage to your device.

Do not ingest or disassemble SMARTCORE STICKS™.  This product contains a sharp metal part which can cause serious injury if swallowed.  Keep out of reach of children and pets.

Your experience will last up to 6 minutes or 14 puffs, whichever comes first.

Holder Charging Dock 

The Holder Charging Dock charges the IQOS ILUMA and IQOS ILUMA PRIME Holders. Allows for an easy access to the Holder in a stationary place. It’s easy and quick to use thanks to its magnetic connector. And it charges the Holder as fast as the Pocket Charger. 

Charging Dock

The IQOS Charging Dock has an elegant and intuitive design. It charges your IQOS Pocket Charger and you can use the Holder while you wait. The IQOS Charging Dock is compatible with IQOS ILUMA, IQOS 3 DUO and IQOS 3.

IQOS ILUMA ONE Charging Dock

The IQOS ILUMA ONE Charging Dock charges the device while beautifully displaying it and allowing easy access while charging. The IQOS Charging Dock is only compatible with IQOS ILUMA ONE.

Ring Sets

Switch your device’s look as often as you want with our range of textured rings. Exclusively for IQOS ILUMA PRIME and IQOS ILUMA, they're small changes that may make a big difference. 

RING SET: 

Sets of three different colored rings with a handy removal tool that makes it easy to swap them to match your style and mood. 

RING SET: 

Our premium ring set contains three rings with different finishes to suit your style. It also comes with a handy removal tool. 

From iridescent sheens and leather-like materials to soft-touch microfibre and fabrics with multicolor effect, all our new Wraps for IQOS ILUMA PRIME come in a variety of colours and materials that feel as good as they look. Your device also has a choice of full Wraps that replace the core device wrap and offer full coverage without compromising your experience. 

Door Covers

To create a look that’s truly yours, take your pick from our new range of easily interchangeable Door Covers for IQOS ILUMA. With four different finishes and a choice of colours, let the collection inspire you to create a device more personal to you. And our premium door covers are made from solid aluminum and provide a more discerning way to customize your device. 

Sleeves

Cover your IQOS ILUMA with the silicone Sleeve. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while providing an anti-slip grip for your comfort. 

 
Cover your IQOS ILUMA with the fabric Sleeve Plus. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while allowing you to carry it easily thanks to its lanyard. 

Trays

Disposal Tray for used sticks that comfortably holds 20 sticks, available in 4 vibrant colors with an improved closure and sealing system, and reducing the odor from the used sticks. 

The one-year warranty covers manufacturing defects for IQOS ILUMA electronic devices. And electronic accessories for Power Adaptor, Charging Cable and IQOS Charging Docks. 

The following are excluded from the terms of your IQOS ILUMA warranty:  

a) Uninterrupted and error-free functionality of the product. 

b) Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product. 

c)  Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product. 

d) Damage caused by misuse, power surge, improper handling, liquid contact or fire. 

e)  Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers. 

f)  Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer. 

g) Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement. 

h) Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*. 

i)   Product containing fully or partially non-genuine parts. 

j)   Product for which serial numbers have been removed or altered. 

k) Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided “as-is,” without any warranty. 

l)   Faults due to improper operation of “autostart” and/or “double-tap” features* that do not impact the functionality of the product. 

* Please refer to the battery degradation section.

Your IQOS ILUMA works best between 0 - 40℃, when you keep them at room temperature. Here are a few storage tips:  

-Keep your device away from water, direct sunlight and heat. 

-Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated. 

-Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place. 

-Do not expose IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ to high humidity conditions or direct sunlight. 

-Do not use SMARTCORE STICKS™ that have been exposed to excessive heat or moisture. 

Additional information: 

In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to: 

a.    Lower performance of the aerosol 

b.    Not enough energy to match the (per tobacco stick) designed usage duration (up to 6’ or 14 puffs whichever comes first). 

No. While switching completely to IQOS presents less risk to your health, IQOS is not risk-free and delivers nicotine, which is addictive. The best option is to quit tobacco and nicotine use altogether. However, switching completely to IQOS is a better choice than continuing to smoke.

The totality of evidence includes PMI’s clinical data (we conducted 10 clinical studies with thousands of participants in the US, UK, Japan and Poland), aerosol chemistry, and data from 18 nonclinical studies. The totality of evidence demonstrates that switching completely to IQOS, while not risk-free, presents less risk of harm compared with continued smoking.