Back all questions Order and Return

IQOS Shipping and Delivery Times and Prices

Are there any Shipping Costs?


For IQOS products 

Non-IQOS CLUB Members?

Free next-day delivery on orders worth £79.00 or more. 

For orders under £79.00:

  • £3.95 with DPD (next-day delivery)
  • £1.95 with Royal Mail (2-3 days shipping)

Delivery charges do not apply for IQOS starter kits and trial orders.

IQOS CLUB Members?

Silver members

  • Free 2-3 days shipping with Royal Mail when you spend over £30.


Gold members

  • Free next-day delivery with DPD when you spend over £30.


Platinum members

  • Free next-day delivery with DPD when you spend over £30.


Your IQOS CLUB member benefit will be applied automatically at checkout.


For VEEV products

For orders worth £10 or more:

  • Free 2-3 days shipping with Royal Mail
  • £3.95 with DPD (next-day delivery)


For orders under £10:

  • £3.95 with DPD (next-day delivery)
  • £1.95 with Royal Mail (2-3 days shipping)

 

 
What are the Delivery Times?
 

DPD (next-day delivery service) 

Orders placed before 8:00 PM (Monday to Sunday) will be shipped the same day (depending on your location, some parcels may take longer).

A two-day delivery service is provided to the following areas, excluding weekends.

  •  Northern Ireland
  •  Scotland
  •  Isle of Man, Channel Islands and Scilly Islands 
  •  Outer Hebrides, Shetlands & Orkney


All orders placed on Friday, Saturday and Sunday for the tow-day delivery service will be delivered on Tuesday.

Royal Mail (2-3 days delivery service)

Orders placed before 2:00 PM (Monday to Friday) will be shipped with Royal Mail on the same day and delivered to the customers within 2 to 3 working days.

Orders placed after 2:00 PM on Friday will be shipped on Monday afternoon.

A five-day delivery service is provided to the following areas, excluding weekends. 
  •  Northern Ireland
  •  Scotland
  •  Isle of Man, Channel Islands and Scilly Islands 
  •  Outer Hebrides, Shetlands & Orkney

Exclusions Include

  • Public Holidays
  • circumstances outside our control (such as weather conditions) 

Was this information helpful?

Glad to know this article helped

Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 10am to 6pm