Returns Information
• You may return unopened items sold and fulfilled by IQOS.co.uk within 14 days of delivery for a full refund.
• All returns are inspected upon receipt, and appropriate refunds will be processed within 10 working days.
• Please complete the return section of the delivery note and include it in your parcel to ensure your exchange or refund can be processed.
• See our terms and conditions for further information on our returns policies or contact IQOS Care.
How to Return
In Store
Take your item to an official UK IQOS store with your order confirmation or invoice and the card used to make the purchase.
By Post
Contact IQOS Care to arrange your return. Complete the return sections of your delivery note and include it in your parcel, attaching the pre-paid Royal Mail Returns postage label provided. Please obtain a receipt as proof of postage.
Collect+
Contact IQOS Care to arrange your return. Complete the returns section of the delivery note and include it in your parcel, attaching the pre-paid Collect+ Returns postage label provided. You can find your nearest drop point by visiting the Collect+ website.
