We’re by your side as you take the next step on your journey with IQOS.
Try IQOS ILUMA ONE for £10
Get a brand new IQOS ILUMA ONE device with 4 packs of TEREA tobacco sticks.
Try IQOS ILUMA ONE at home
Try an IQOS device at home for 14 days and discover the taste of real tobacco heated, not burned.
TEREA range
Explore our range of TEREA variants.
Shop now. Pay later
Enjoy convenience and flexibility with a range of payment options from Klarna.
Learn more about Klarna
Buy now and pay in 30 days or in 3 equal interest-free instalments.
Terms and conditions apply.
Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Your IQOS coach*
Enjoy access to support 7 days a week to help you get started with your IQOS.
Troubleshooting
Online troubleshooting tools for you to fast-track fixing your device.
Customer care
Get support 7 days a week from our dedicated team.
*Services available upon device registration. Terms and conditions apply. IQOS coach service is available to all registered users from 8am-10pm Monday to Friday and 10am-6pm Weekends. If you haven't registered your IQOS yet don't worry our customer care team can help you out.
Enjoy privileges
Be welcomed into a world of exclusive offers and unforgettable experiences, made to inspire you.
Rewards and privileges
Give more than 50% off for your smoker friends and you'll get £20 for you to spend on IQOS.com
Unforgettable experiences
Feel the joy of belonging to the IQOS CLUB member’s community with invitations to experiences, access to exclusive IQOS content, prize draws and more.
Join IQOS CLUB today and discover just how rewarding being an IQOS CLUB member can be.
Get in touch
Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
For the quickest response we recommend Live Chat or Phone.